Christoph Stark: Two decades in China
Updated: 2010-12-23 13:34
By Han Tianyang (China Daily)
The company's latest and most visible effort in localization is a branding campaign launched in April with "Joy" as the catchword. The theme has been integrated in every product newly launched and every activity targeting either customers or staff.
Stark and his team spent a great deal of time discussing the proper translation of joy in Chinese in order to better convey the message to local customers, a unique effort because BMW uses just the same English word "joy" in most other markets.
"While keeping the same brand position with the same DNA, we need to approach every market from a slightly different angle since people have different cultural backgrounds," Stark said.
And they finally came to the consensus of using yue, a Chinese word that dates back to ancient times and an idea found in works of Confucius.
The company also registered the calligraphic form of yue and integrated elements of several Chinese art forms like Beijing opera and ink painting on posters to create a fresh and impressive image of the BMW brand.
It "has worked very well" and "most people understand", Stark said.
The success of the local approach to branding is also a good example of the strength of the whole team, the CEO said.
"You can't do that with one person sitting in a room and who suddenly gets a great idea. These are things you have to find in the process with your partners, your customers, even with people who are critical - you need to have all the opinions, then you come up with the right solution."
"The involvement brings us close together," he said.
A majority of managers at BMW's China operation are now locals.
According to Stark, it was a natural result.
"Localization doesn't mean no more overseas managers and experts - you will always have overseas managers and experts, as there will always be some areas where we need them," he said.
"But there are some areas where it is more effective when you have local managers and it's much easier for somebody who's born, raised and educated here to understand what's going on here," he said.
"Also there are so many well-educated, qualified, experienced people here in China, so it's much easier to find talent now than it was 20 or 30 years ago."
Stark said the ratio will continue to go up.
He termed BMW "a young tree" in China, where the automobile market is also very young.
"You can't imagine what will happen in the future (in such a young, fast-changing market)", Stark said.
But it is clear the competition will become much fiercer, he said.
"Now the cake is growing and there is more space for everyone," Stark noted. "But the real moment of truth will come when growth is not as huge."
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