FedEx continues to deliver on investments in China

Updated: 2015-01-22 14:18

By Zheng Xin(China Daily USA)

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Believing in the strong growth prospects for China's domestic and international cargo markets, FedEx, the operator of the world's largest cargo airline, will continue to invest in the Chinese market, said Eddy Chan, Head of China and senior vice president of FedEx Express.

"As China has become not only a supplier but also a growing consumer market, the e-commerce in the country has become one of the fastest developed industries, with numerous opportunities for FedEx China," said Chan. "We have adapted to this new trend and new consuming model, and through service enhancement, strong operational strength and extensive experience in connecting local markets to the world, we are now helping consumers increase their competitive advantage in an ever-changing business world."

The real revolution in trade is the direct participation of more and more small and medium enterprises (SMEs) all over the world into international trade lanes. The Internet has dissolved trade borders to create a technology-led, explosive global e-commerce market, he said.

For FedEx, high-value, cross-border e-commerce shipments are the trend-setting focus.

"We kept our focus on engaging with customers across all channels - online, mobile, over the phone and in person - as well as enriching the online shopping experience," he said. "In the Asia-Pacific, including China, FedEx is helping e-tailors grow and enhance their customer service, their operations, and their bottom line."

China is now the largest e-commerce market in the world, with e-commerce accounting for around 12 percent of sales in the country. Figures show that China's e-commerce market is expected to grow another 46 percent in 2014 to a projected $446 billion, a great opportunity for express delivery companies at home and abroad.

In China, FedEx is moving quickly to match e-commerce shipping strategies, he said.

"To accommodate a wide range of customer demands, FedEx China will continue to improve its services, reflecting our commitment to customer satisfaction and innovation, while offering peace of mind for online shoppers."

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