User-friendly rail site needed
Updated: 2014-01-08 07:51
(China Daily)
|
|||||||||||
Tickets for many trains during the Spring Festival travel peak sold out within two minutes, frustrating those who failed to grab a ticket home. But the online booking system is improving, says an article in People's Daily. Excerpts:
12306.cn, the online train booking website, has always come in for criticism. Users have long voiced their discontent at the long loading time, the glitches, the plug-ins that help users jump the online queue by take advantage of website bugs, and, most recently, the verification code.
But in fact the booking system is indeed making progress. Facing the threat of "ticket snatching" plug-ins, it changed the static verification code to a dynamic one to combat the plug-ins. However, this increased the difficulty of distinguishing the code. After listening to netizens' suggestions, this problem was solved. The changes to the verification code, which might seem merely a technical upgrade, in fact reflect a big change in attitude toward problem solving and responding to public concerns.
The railway department has undergone reform in the past year. For example, the reform in railway freight services means they now place more emphasis on meeting passengers' needs.
It is by responding to the concerns of users in this way that the site will gain their trust. And a little detail to enhance the experience of visitors to the website advance also improves social governance. Apart from the decision to increase investment on railway system during the 12th Five-Year Plan (2011-15) by 3.3 trillion yuan ($540 billion) from the previous 2.8 trillion, the Central Urbanization Work Conference held last month set speeding up the urbanization of the rural population as a strategic goal, which has put ticket purchasing and the Spring Festival travel peak during the Spring Festival in wider context.
Related Stories
A ticket home 2014-01-07 09:16
China detains 810 for train ticket scalping 2014-01-04 19:28
'Chunyun' train tickets up for sale 2013-12-28 13:37
Library offers train ticket booking service 2013-12-27 16:44
Today's Top News
Tokyo urged to end militarism
Russia imposes security clampdown in Sochi
Greenland inks London deal
HK media mogul Shaw dies at 107
Xuelong makes successful escape
Merkel fractures pelvis skiing, cancels visits
Portugal declares three-day mourning for Eusebio
Forbidden City to be closed every Monday
Hot Topics
Lunar probe , China growth forecasts, Emission rules get tougher, China seen through 'colored lens', International board,
Editor's Picks
Growing food in space could assist in human colonization |
Holiday blues |
Keeping their motors running |
In memory of unnamed war heroes |
The new temples of a twilight age |
Hebei aims for pollution fight |