An employee from Volkswagen Group China introduces the new Scirocco at the company day event on March 11, 2013 in Beijing. [Photo/Provided to chinadaily.com.cn]

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"Customer satisfaction is our top priority. We should never say we've done enough," said Heizmann

Volkswagen and its joint ventures, FAW-VW and Shanghai VW, last year realized a total sales volume of 3.27 million units, 16.2 percent more than that from 2012. The success in the past has forced the company to satisfy even more customer needs and wishes especially in its after sales services sector.

"We will always improve, and understand better what our customers really want and need, and what services they demand, talking about all customers no matter in which area they buy a Volkswagen Group China product, " said Heizmann.

"Our target is to be the most people oriented company in China," he said.

An employee from Volkswagen Group China introduces the new Scirocco at the company day event on March 11, 2013 in Beijing.

Volkswagen Group China President and CEO Jochem Heizmann delivers the opening speech at the company day event on March 11, 2013 in Beijing.

Volkswagen Group China senior executives and employees celebrate their birthday at the company day event on March 11, 2013 in Beijing.

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