Storm-delayed flight offers a much-needed lesson in service
Updated: 2015-08-21 10:47
By Huang Xiangyang(China Daily)
|
|||||||||||
Many flights were delayed because of a rainstorm at Guangzhou Baiyun International Airport in Guangdong province on May 17.[Photo/Xinhua] |
There is no place like Tengchong, but the weather in this subtropical city in southwestern Yunnan province can be capricious.
Just minutes after my wife and I arrived to leave from its airport, which is built on a leveled mountain top, the afternoon sky turned from azure blue to dark gray.
In the blink of an eye it started pouring, with thunder rumbling over the surrounding mountains.
The storm could not have hit at a worse time.
It was early August and we were heading back to Beijing after spending half a week in this remote spot close to Myanmar.
We had loved the cool weather (thanks to being at around 2,000 meters above sea level), its slow tempo of life, and the huge expanses of greenery.
Our flight was scheduled for 5 pm, and if everything went smoothly, we would have arrived 50 minutes later in Kunming, the provincial capital, where a flight at 8:30 pm would get us home to the capital by around midnight, just in time for me to return to work the following afternoon.
A well-thought-out plan, if it were not derailed by the sudden change in conditions.
I had in fact taken the weather factor into account when drafting the flight schedule. I knew it was the rainy season in Yunnan and had set aside more than two hours as transit time.
Summer rain usually doesn't last very long, I had thought.
I was wrong, and we were stranded. For more than two hours the rain continued, from downpour to drizzle, as clouds and mist shrouded nearby mountains and wafted over the runway, making it impossible for any aircraft to land. Actually we had to wait for an arriving flight to take us away.
As it became clear we would not make it to Kunming on time to catch our connection flight, we started searching for other possible later flights on our mobiles.
But unfortunately, given it was peak season for travelers, no tickets were available until the following afternoon.
My heart sank as I began to envision all the likely hassles to arise from a delayed flight, such as getting refunds and buying new tickets, as well as the possible disruption at work.
So I joined the small crowd gathered at the counter of my airline, where a woman employee handed me a form. On it she had written, alongside an official stamp, that the delay was caused by bad weather.
Related Stories
Call to compensate passengers for flight delays 2014-10-27 17:27
China to launch direct flight to Kenya 2015-08-04 19:53
China Southern Airlines launches China-Vietnam route 2015-08-01 13:18
Chinese charter flights launched to Copenhagen 2015-07-30 17:21
Direct flight to link Wuhan, Gold Coast 2015-07-30 14:40
Today's Top News
No cyanide detected from Tianjin river section with fish deaths
Greek PM to resign, seek snap election in September
Britain to reopen embassy in Tehran this weekend
Chemical plants to be relocated in blast zone
IMF to extend current SDR basket until September 2016
China-Russia joint military drill no reason for concern
Rebels in Ukraine's Donetsk plan referendum on joining Russia: media
Man in yellow shirt is Bangkok bomber: Police
Hot Topics
Lunar probe , China growth forecasts, Emission rules get tougher, China seen through 'colored lens', International board,
Editor's Picks
Tianjin blasts: Death, damage and bravery |
NE China: From powerhouse to poor relation |
Worlds apart in a different class |
Road map points way for new industrial cluster |
Plan to teach pupils practical skills welcome |
Civility strikes back |